Shipping and Returns
We ship via FedEx, GSO or UPS.
We currently ship to Alaska, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. Product availability varies by state and certain states are subject to volume limitations (details about your state’s shipping laws can be found here.) We don’t ship to counties or cities where wine shipping is prohibited, and we don’t ship to these states at all:
Alabama, Arkansas, Delaware, Kentucky, Mississippi, Ohio, Oklahoma, Rhode Island, Utah
We do our best to make sure shipments arrive quickly and in good condition. For that reason, if the weather is too hot or too cold, we may delay shipment until conditions are more favorable. We will keep you notified if this happens.
Proof of age — we can deliver only to people aged 21 and over, so our drivers will require valid ID.
If your order goes missing, or is damaged, between dispatch and delivery, we will send you a replacement order as soon as we can. If we are unable to dispatch replacement goods within 7 days we will offer you a full refund.
In almost all states, if you’re not happy with the wine, the service or anything else, just email us [email protected] and we will refund you the price you paid. As a general rule we will require return of the bottles you haven’t drunk yet. Unless you tell us otherwise, we will credit your Casa Cassara account. If we feel that you are taking advantage of us, we reserve the right to close your account and banish you from Casa Cassara forever and ever. In NJ, it’s more complicated because this state won’t even allow us to do simple things like cancel orders or return shipments. For help, please call us at 1-805-688-8691.